As a licensed locksmiths for Durham Region we recognize the importance of privacy and the sensitivity of personal information. As Locksmiths we have an obligation to use reasonable efforts to keep confidential all information we receive within an advisor-client relationship. Our Locksmiths are committed to protecting any personal information we hold.
Your Privacy Rights in Regards to Locksmith Services
From January 1, 2004, all businesses engaged in commercial activities, including Locksmiths in Ontario must comply with the Personal Information Protection and Electronic Documents Act (the “Act”) and the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. These obligations extend to Locksmiths including Al & Gord’s Mobile Lock & Key.
The Act gives you rights concerning the privacy of your personal information when you’re using our services. We are responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy, and trained our licensed Locksmiths and support staff about our policies and practices.
Why Do We Need Personal Information
We provide Locksmith services to a wide range of clients. We only use your personal information for internal purposes. We do not share this information outside our Locksmith business. We do not sell, rent or trade in personal information.
What personal information do we collect?
“Personal information” is any information that identifies you, or by which your identity could be deduced. For example we may collect the names, postal addresses, telephone numbers, e-mail addresses. Please note that “personal information” does not include information that does not allow an individual to be identified, information about your visit to our websites which is not linked to you, information about your computer’s operating system and web browser software (this technical information is verified to ensure that our websites are optimized to serve our customers) or, the name, title or business address or phone telephone number of an employee of an organization.
How do we collect your personal information?
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your personal information in an active fashion directly from you, at the start of our services.
Use of Your Information
We use your personal information to provide advice and services to you, to administer our client databases and lock issues. We do not disclose your personal information to any third party to enable them to market their products and services. Your consent to our use of your personal information can be withdrawn at any time by following the directions at the end of this policy. We will retain your personal information for only the period of time which is reasonable under the circumstances.
Updating Your Information
Is My Personal Information Secure?
As a locksmiths we know about keeping things secure. We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
- premises security;
- restricted file access to personal information to only those with a need to know;
- deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access;
- internal password and security policies;
- secure disposal of personal information no longer needed; and
- screening and training of personnel
We cannot, however, guarantee that loss, misuse or unauthorized use will never occur (e.g. that someone will overcome our security measures or other criminal means). If you receive any electronic communication which purports to be from myself that you have any questions or concerns about, please contact us. Spam, improper use, and pirating of domain names and email addresses is a growing problem, so we appreciate hearing about incidents in order that we may investigate them and provide you the best customer service.
Access to Your Personal Information
We ensure that personal information is accurate, complete and up-to-date for the purposes for which it is used. If I hold information about you and you can establish that it is not accurate, complete and up-to-date, I will take reasonable steps to correct it.
Can I be Denied Access to My Personal Information?
Your rights to access your personal information are not absolute and we may deny access when:
- denial of access is required or authorized by law;
- information relates to existing or anticipated legal proceedings against you;
- the information was generated as a result of a formal dispute resolution process including a court case;
- when granting you access would have an unreasonable impact on other people’s privacy, security or proprietary information;
- to protect our locksmith business rights and property;
- where the request is frivolous or vexatious or generates costs which are prohibitively expensive.
If we deny your request for access to, or refuse a request to correct information, we shall do so in writing and explain why.
Communicating with Us
You should be aware that any channel of communication, such as e-mail, is not 100% secure, and you should be aware of this when contacting us to send personal or confidential information.
Requests for Access
When you interact with our websites, we may use a browser feature, known as a “cookie” (which is a small computer file), to verify non-identifiable information about visitors to our websites and measure visitor traffic patterns. We do this to maintain the best possible websites. When you first visit our websites, the website manager may have implemented a program that creates a small computer file stored on your computer’s hard drive. We ensure that the minimum information required is placed in the cookie only so that we can recognize returning website visitors. The cookie does not contain personal information and we will not combine information in the cookie with personal information that would enable us to identify you individually. On subsequent visits to the website, our server communicates with your computer, reads the cookie, recognizes and confirms that you are a returning visitor. Our server uses this information to provide you with a “short cut” that facilitates the quickest, most efficient and best possible website experience. Most browser software allows you to delete cookies. You should consult your ISP for information on how to delete cookies. This may interfere with our ability to personalize your experience at our websites and be recognized, or may slow down performance.