I contacted Al & Gord’s Mobile Lock & Key this morning from the “write us” option in their Contact Us section on their website.
I received a text response within minutes. I provided the details of what my issue was and what I wanted done. I received a quote along with the ability to have same day service within an hour. I am older and disabled so I needed more time than that hour and asked for a stated later hour. The immediate response was no problem, Ryan would be at my home at 12 noon.
I needed access to my garage as my keys had been lost prior to me needing spine surgery 3 years ago and it had not been much of a priority, hence the lock had not been open for approximately 7 years and raccoons had been in the garage. Ryan got the door open but the lock was at least 24 years old (how long I have owned the house) cutting a new key was not an option on the new key blanks. I asked him to proceed with changing out the lock.
There was much strewn around from the raccoons and the garage was jam packed thanks to relatives. Ryan provided me information every step of the way and proceeded with the challenging conditions.
After 25 years in customer service myself, I was grateful for the exemplary service Ryan provided. It was refreshing to receive such great customer service; Ryan is a wonderful ambassador for your company. Kimberley Trafford Google Reviews